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FREQUENTLY ASKED QUESTIONS
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How fast are products delivered?If you are local, you are welcome to pick the item up at our business. Most items which require shipping are mailed within two business days. We try and let you know if an item is out of stock or stock is low next to the product itself.
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Can I pickup my order?Yes! This is an option during checkout
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What is the Return Policy?If you receive a defective product, we offer a full 100% return guarantee. We may ask for a return of the product or if not pictures showing the defect so that we may receive credit from our manufacturer(s). If the product is being returned because, you simply do not like it and no actual defect in the product, we will happily take the product(s) back with a 20% restocking fee.
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Who pays for shipping?We offer free shipping via USPS on orders of $50.00 or more. Otherwise, there is a shipping and handling charge of 8.95. USPS Standard Shipping: 3-4 business days If you want expedited shipping, please contact us and we can quote for 1-2 day expedited shipping.
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What if I find a similar product advertised for less than your site?Before we list a product on our site, we research the product is selling for in various venues. Then, we attempt to sell it for 20%, 30% and even 40% below the average price people are paying for this product. Sometimes a product will be on clearance or a seller will slash their price for a special sale. We are confident that our prices will be competitive even in these cases but we cannot guarantee you will never find a similar product selling for less.
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Do you sell only sportswear?We know it appears so from our first product launches, but our product line will expand well beyond sports. Our background is team sports and so naturally, these are the products we researched first. But, stay with us. We intend to introduce 2-4 new items each month and with each month, we believe you will find a broader and broader range of products.
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Where do you ship?Initially, we will only ship to the continental 48 states. We are looking into international and Alaska and Hawaii; however, most of international shipping will be handled through our Amazon and Ebay stores. If we do not have an item you like, look for our store New Journey Sales on Amazon or Ebay. It is possible that Amazon might be carrying some of our stock.
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